The municipality of Geertruidenberg has Visma Raet YouForce create calls in TOPdesk automatically. Four weeks before a start date there is an onboarding call, a week before a departure an offboarding call, and a change call when someone gets a new role, team or name.
Connected systems: Visma Raet YouForce → TOPdesk
Category: HR to ITSM, joiner, mover, leaver
The situation
HR records new hires, role changes and departures in YouForce. The service desk works in TOPdesk and needs to know in time when an account or laptop has to be ready, or handed back. Without an integration, HR has to tell the service desk separately every time.
What the integration does
- Onboarding. Four weeks before the start date there is a call in TOPdesk, saying who is coming, from when, in which role and in which team. This call is made once per employee.
- Offboarding. A week before the end date an offboarding call follows. If the employee has a follow-up employment, it is a change rather than a departure, and no offboarding call is made.
- Changes. When someone's name, role, team, start or end date changes, a change call follows with only what changed.
- Future role. If a new role starts later, the call says from which date.
- The right domain. The call states which domain of the municipality the employee belongs to.
What it changed
The service desk hears about a new colleague four weeks in advance, in the system it already works in. Departures and internal moves also arrive as calls. HR does not need to email anyone separately.
Systems
- Source: Visma Raet YouForce
- Target: TOPdesk (calls)
- Direction: one way, YouForce → TOPdesk