HR to ITSM
An HR-to-service-desk integration keeps people, departments and locations current in TOPdesk, ServiceNow, Freshservice or Jira Service Management, and automatically creates a ticket or request with start date, job, manager and location for every new hire, job change or departure. KoppelHet builds this from AFAS, Visma Raet YouForce, HR2day, Workday and other HR systems.
Topics
An integration from HR to the service desk keeps people, departments and locations current and prepares a ticket for every hire, job change and departure. Below, per topic, what goes into the service desk, where it goes wrong and which choices you make beforehand.
People and organisation as the basis, and a ticket for every HR change.
Multiple employers and locations in one service desk.
The service desk hears about a new hire through a loose email, sometimes only in the week of the start, and puts a ticket together itself. On departure nobody creates a ticket, so the laptop does not come back and accounts stay open. Meanwhile the service desk lists people who left long ago.
International: Global service desk with a local HR source.
Workday TOPdesk integration: Dutch employees and onboarding tickets from Workday
HiBob TOPdesk integration: employees and onboarding tickets for every new colleague
Personio TOPdesk integration: employees and onboarding tickets from HR
SuccessFactors TOPdesk integration: employees and onboarding tickets in TOPdesk
BambooHR TOPdesk integration: Dutch employees and onboarding tickets in the service desk
Deel TOPdesk integration: employees, EOR and contractors with an onboarding ticket
Customer cases
How these organisations use the integration. The configuration differs for each customer.
Wholesale
Farmplus uses Visma YouServe as the source for Active Directory. For a new hire or a leaver the integration creates a service request in Freshservice, and mobile numbers from TOPdesk reach Active Directory through Joinly.
Read the customer story
Public sector
Gemeente Geertruidenberg has Visma Raet YouForce create calls in TOPdesk automatically. Four weeks before a start date there is an onboarding call, a week before a departure an offboarding call, and a change call when someone gets a new role or department.
Read the customer storyYes. By default an onboarding ticket arrives four weeks before the start date, an offboarding ticket one week before the last working day, and a change ticket for a new job or department. The ticket refers to the employee from the people sync and goes to the operator group you choose; we set the lead times per customer.
No. KoppelHet remembers per employee which tickets already exist: one onboarding ticket per hire and one offboarding ticket per end date. If the end date moves, a ticket for the new date follows.
The first run only records the current state and creates no tickets. After that only new events lead to a ticket. In test mode you see in advance which tickets would be created, without creating them.
No, we archive them. The history of calls is preserved.
Tell us which systems you use and what should happen automatically. Together we define the smallest working solution, with a clear design and a quote before building.
