TOPdesk integrations

TOPdesk integrations

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Workday → TOPdesk

Workday TOPdesk integration: Dutch employees and onboarding tickets from Workday

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HiBob → TOPdesk

HiBob TOPdesk integration: employees and onboarding tickets for every new colleague

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Personio → TOPdesk

Personio TOPdesk integration: employees and onboarding tickets from HR

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SAP SuccessFactors → TOPdesk

SuccessFactors TOPdesk integration: employees and onboarding tickets in TOPdesk

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BambooHR → TOPdesk

BambooHR TOPdesk integration: Dutch employees and onboarding tickets in the service desk

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Deel → TOPdesk

Deel TOPdesk integration: employees, EOR and contractors with an onboarding ticket

Systems you can connect TOPdesk with

How KoppelHet connects to TOPdesk

TOPdesk REST API for persons, branches, departments and budget holders, incidents (/tas/api/incidents) and changes (/tas/api/operatorChanges, also from a template).

Authentication: Applicatiewachtwoord van een operator met alleen de benodigde rechten

Objects we connect

• Persons (callers), including employee number, job title, branch, department and manager
• Branches and departments
• Incidents with caller, category, operator group and target date for onboarding and offboarding
• Changes from a template, with requester and fixed activities

What a TOPdesk integration does

• AFAS Profit, Visma Raet YouForce, HR2day, Nmbrs → to TOPdesk

  Callers with employee number from HR

  New employees from AFAS, YouForce, HR2day or Nmbrs become TOPdesk persons with employee number (employeeNumber), job title, branch, department and manager.

  AFAS Profit integrationsVisma Raet YouForce integrationsHR2day integrationsNmbrs integrationsHR to ITSM

• Visma Raet YouForce → to TOPdesk

  Onboarding and offboarding incident from YouForce

  Four weeks before a hire in YouForce an incident arrives in TOPdesk with job, team and start date, one week before a departure an offboarding incident, and a change incident for a new job or department.

  Visma Raet YouForce integrationsHR to ITSM

• HiBob, Personio, Workday → to TOPdesk

  Onboarding change before the start date

  A hire in HiBob, Personio or Workday prepares a change in TOPdesk for laptop, phone and access, with the start date as the target date.

  HiBob → TOPdesk integrationPersonio → TOPdesk integrationWorkday → TOPdesk integrationHR to ITSM

• AFAS Profit, Visma Raet YouForce, BambooHR → to TOPdesk

  Archive after leaving

  After the last working day the integration archives the person in TOPdesk. Open loans stay visible to the service desk.

  AFAS Profit integrationsVisma Raet YouForce integrationsBambooHR → TOPdesk integrationHR to ITSM

• AFAS Profit, Oracle HCM Cloud, SAP SuccessFactors → to TOPdesk

  Branches and departments matching HR

  New departments and branches from HR are created in TOPdesk first, so people are then linked to the right department.

  AFAS Profit integrationsOracle HCM Cloud → TOPdesk integrationSAP SuccessFactors → TOPdesk integrationHR to ITSM

What to watch for

• A person in TOPdesk has an employee number field (employeeNumber). We fill it from HR so employees can be matched reliably, even after a name change.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM

Topics that involve TOPdesk

• Joiners, movers and leavers
• Offboarding
• Application provisioning
• SCIM and SCIM Gateway
• IAM in government
• People and departments
• Onboarding and offboarding tickets
• Multiple employers and locations
• The first working day
• Job change and transfer
• Leavers: return and handover
• HR dates and contracts

Customer case

Gemeente Geertruidenberg

Public sector

Gemeente Geertruidenberg has Visma Raet YouForce create calls in TOPdesk automatically. Four weeks before a start date there is an onboarding call, a week before a departure an offboarding call, and a change call when someone gets a new role or department.

Read the customer story

Articles about TOPdesk

• First working day: who prepares what, and when?
• Keeping people in the service desk current without Excel imports
• Onboarding tickets from HR: when, what goes in, no duplicates
• Why a job change often does not reach IT