Joiner, mover, leaver

One joiner, mover, leaver process across IT, facilities and payroll

A joiner, mover, leaver integration lets one HR change start every follow-up step, from account and licence to laptop, access badge and service desk tasks. KoppelHet connects the HR system with the directory, the service desk and other systems, so every department knows at the same time what needs to happen.

Topics

Everything about joiners, movers and leavers

Joiners, movers and leavers need much more than an account: laptop, badge, workplace, mobility card, CRM and time tracking. Below, per moment, what has to happen outside IT and which HR dates decide when.

The situation

For a new hire HR emails IT, facilities and the manager. Everyone keeps their own list, and on a job change or departure someone always forgets something.

International: One process across countries and systems.

What the integration does

  • Account and licence in the directory
  • Tasks or changes in the service desk for laptop, phone and badge
  • Adjust access on a job change
  • Return equipment and block access on departure

Edge cases we handle

  • Job change keeping old access for a transition period
  • Early or postponed departure
  • Employees in several countries with different systems

Integrations for this process

Which systems we connect

Find your system in the catalogue

Customer case

How it runs at Gemeente Geertruidenberg

How these organisations use the integration. The configuration differs for each customer.

Gemeente Geertruidenberg logo

Gemeente Geertruidenberg

Public sector

Gemeente Geertruidenberg has Visma Raet YouForce create calls in TOPdesk automatically. Four weeks before a start date there is an onboarding call, a week before a departure an offboarding call, and a change call when someone gets a new role or department.

Read the customer story

Frequently asked questions

How is this different from the IAM integration?

IAM is about accounts and access. Joiner, mover, leaver covers everything that has to happen on a change, also outside IT. Organisations often start with IAM and extend from there.

Do we need a new service desk?

No. We create tasks and changes in the service desk you already use, such as TOPdesk or ServiceNow.

Which systems do you want to connect?

Tell us which systems you use and what should happen automatically. Together we define the smallest working solution, with a clear design and a quote before building.