Farmplus uses Visma YouServe as the source for user accounts in Active Directory. For a new hire or a leaver the integration creates a service request in Freshservice, and the mobile number from TOPdesk reaches Active Directory through Joinly.
Connected systems: Visma YouServe → Active Directory, Freshservice, TOPdesk
Category: Identity and access management, HR to ITSM
The situation
Farmplus works with several employers and departments under one IT environment. HR works in Visma YouServe. IT manages accounts in Active Directory, requests in Freshservice and phones in TOPdesk. The same employee therefore appears in four systems.
What the integration does
YouServe to Active Directory
- Accounts. Employees from YouServe get an account in Active Directory. Creating, updating and deactivating follows the hire and leave date.
- Per employer. The email address matches the employer or department someone works for.
- Email address back. The work email address goes back to YouServe, so HR sees the right address.
Service requests in Freshservice
- Onboarding. When a new employee is coming, the integration creates a service request in Freshservice with the data from YouServe, such as the hire date.
- Requests from HR. In YouServe, HR indicates whether the employee needs an account, a laptop or a mobile phone. Those choices appear in the request.
- Offboarding. When someone leaves, an offboarding request follows.
Mobile number from TOPdesk
- The number of their own phone. When an employee is given a phone in TOPdesk, that mobile number reaches Active Directory, and so the address book.
- No guessing. When it is unclear which number is someone's main number, nothing is overwritten until IT has recorded it.
- Handing in. When the phone is unlinked in TOPdesk, the number is removed from Active Directory as well.
What it changed
HR fills in once in YouServe what a new employee needs. IT receives a request in Freshservice and an account in Active Directory. The mobile number in the address book comes from asset management in TOPdesk, so it is the number of the phone the employee actually has.
Systems
- Source: Visma YouServe
- Targets: Active Directory, Freshservice
- Asset source: TOPdesk, through Joinly to Active Directory
