Freshservice integrations

Freshservice integrations

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Visma YouServe → Freshservice

YouServe Freshservice integration: service requests for onboarding and offboarding

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AFAS Profit → Freshservice

AFAS to Freshservice integration: onboarding and offboarding requests from AFAS Profit

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Nmbrs → Freshservice

Nmbrs to Freshservice integration: new colleagues and leavers from payroll reach IT

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Workday → Freshservice

Workday to Freshservice integration: onboarding, offboarding and change requests from Workday

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Visma Raet YouForce → Freshservice

YouForce to Freshservice integration: onboarding and offboarding for the service desk from Visma Raet

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HiBob → Freshservice

HiBob to Freshservice integration: requesters and onboarding and offboarding requests from Bob

Systems you can connect Freshservice with

How KoppelHet connects to Freshservice

Freshservice REST API v2 with endpoints for requesters, agents, departments and locations, and for onboarding and offboarding requests and service requests from the catalog (/api/v2/service_catalog/items/{id}/place_request).

Authentication: API-key van een gebruiker via basic authentication (API-key als gebruikersnaam)

Objects we connect

• Requesters (create, update, deactivate, reactivate)
• Departments and locations
• Onboarding requests and offboarding requests
• Service requests from a catalog item, with requested_for and custom fields

What a Freshservice integration does

• AFAS Profit, Visma YouServe, HiBob → to Freshservice

  Requesters with department and location from HR

  New employees from AFAS, Visma YouServe or HiBob become Freshservice requesters, linked to the right department and location.

  AFAS Profit → Freshservice integrationVisma YouServe → Freshservice integrationHiBob → Freshservice integrationHR to ITSM

• Personio, HiBob, Daywize → to Freshservice

  Onboarding request on hiring

  A new hire in HR creates an onboarding request through /api/v2/onboarding_requests, so IT arranges laptop and accounts on time.

  Personio → Freshservice integrationHiBob → Freshservice integrationDaywize integrationsHR to ITSM

• Visma YouServe → to Freshservice

  Service request on hiring and leaving

  The integration submits a service request from the Freshservice catalog for a new employee and for a leaver in YouServe, in the employee's name, with start date, end date and whether a laptop, phone or account is needed.

  Visma YouServe → Freshservice integrationHR to ITSM

• AFAS Profit, Deel, Visma YouServe → to Freshservice

  Offboarding and deactivation on leaving

  An end date in HR starts an offboarding request. After the last working day the integration deactivates the requester.

  AFAS Profit → Freshservice integrationDeel → Freshservice integrationVisma YouServe → Freshservice integrationHR to ITSM

What to watch for

• The rate limit depends on the plan, from 100 requests per minute on Starter to 500 on Enterprise. We therefore spread a first full sync of all employees over time.
• A leaver is deactivated as a requester rather than deleted, so the ticket history stays.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM

Topics that involve Freshservice

• People and departments
• Onboarding and offboarding tickets
• Multiple employers and locations
• The first working day
• Job change and transfer
• Leavers: return and handover

Customer case

Farmplus

Wholesale

Farmplus uses Visma YouServe as the source for Active Directory. For a new hire or a leaver the integration creates a service request in Freshservice, and mobile numbers from TOPdesk reach Active Directory through Joinly.

Read the customer story

Articles about Freshservice

• Onboarding tickets from HR: when, what goes in, no duplicates
• First working day: who prepares what, and when?
• Keeping people in the service desk current without Excel imports
• Last working day or end date: which date counts when leaving?