ServiceNow integrations

ServiceNow integrations

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AFAS Profit → ServiceNow

AFAS ServiceNow integration: employees, cost centres and onboarding requests from AFAS Profit

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Nmbrs → ServiceNow

Nmbrs ServiceNow integration: employees per company and onboarding requests in ServiceNow

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Workday → ServiceNow

Workday ServiceNow integration: users and onboarding requests without HR Service Delivery

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Visma Raet YouForce → ServiceNow

YouForce ServiceNow integration: users, organisation and onboarding requests from Visma Raet

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HiBob → ServiceNow

HiBob ServiceNow integration: users and onboarding requests for the service desk

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HR2day → ServiceNow

HR2day to ServiceNow integration: employees per employment relationship as users, with onboarding requests

Systems you can connect ServiceNow with

How KoppelHet connects to ServiceNow

The Table API for create, read, update and delete on existing tables, through /api/now/table/{tableName}. The API user needs sufficient roles for the table it calls. Requests go through the Service Catalog API, which orders a catalog item for a user.

Objects we connect

• Users with department, location and manager
• Departments and locations
• Requests (REQ/RITM) from a catalog item, in the employee's name
• Catalog tasks per assignment group for laptop, accounts and access

What a ServiceNow integration does

• Workday, SAP SuccessFactors, AFAS Profit → to ServiceNow

  Users from HR with department and manager

  New employees and changes from Workday, SAP SuccessFactors or AFAS reach ServiceNow as users through the Table API, with department, location and manager.

  Workday → ServiceNow integrationSAP SuccessFactors → ServiceNow integrationAFAS Profit → ServiceNow integrationHR to ITSM

• Workday, HiBob, Personio → to ServiceNow

  Onboarding request before the start date

  A hire in HR orders the onboarding item through the Service Catalog API in the new user's name, four weeks before the start by default. The item's flow creates tasks for laptop, phone and access.

  Workday → ServiceNow integrationHiBob → ServiceNow integrationPersonio → ServiceNow integrationHR to ITSM

• Workday, AFAS Profit, Personio → to ServiceNow

  Offboarding after the last working day

  An end date in HR orders the offboarding item a week ahead, to return the laptop and revoke access, and sets the user to inactive after the last working day.

  Workday → ServiceNow integrationAFAS Profit → ServiceNow integrationPersonio → ServiceNow integrationHR to ITSM

What to watch for

• Permissions run through roles at table level. Give the integration user only roles for the tables the integration writes.
• Department and location are references to other tables. The integration creates or looks them up first, then writes the user.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM

Topics that involve ServiceNow

• People and departments
• Onboarding and offboarding tickets
• Job change and transfer
• Leavers: return and handover
• HR dates and contracts

Articles about ServiceNow

• Keeping people in the service desk current without Excel imports
• Why a job change often does not reach IT
• Onboarding tickets from HR: when, what goes in, no duplicates
• Last working day or end date: which date counts when leaving?