ITSM and service desk
HaloITSM integrations
HaloITSM is service desk software from the United Kingdom for IT and other departments. Organisations use it for tickets, changes, assets and onboarding.
HaloITSM integrations
HaAFAS Profit → HaloITSM
AFAS to HaloITSM integration: employees as Halo users and tickets after the AFAS workflow
HaNmbrs → HaloITSM
Nmbrs to HaloITSM integration: employees per company in Halo and tickets on joining and leaving
HaWorkday → HaloITSM
Workday to HaloITSM integration: users per site and tickets on hire, job change and termination
HaVisma Raet YouForce → HaloITSM
YouForce to HaloITSM integration: employees, heads of department and tickets from Visma Raet
HaHiBob → HaloITSM
HiBob to HaloITSM integration: users per Bob site and tickets for joiners and leavers
HaPersonio → HaloITSM
Personio to HaloITSM integration: new colleagues in Halo during onboarding, with a ticket
Systems you can connect HaloITSM with
- HR to ITSM
- AFAS Profit (described in detail)
- BambooHR (described in detail)
- Dayforce (described in detail)
- Deel (described in detail)
- HiBob (described in detail)
- Loket (described in detail)
- Nmbrs (described in detail)
- Oracle HCM Cloud (described in detail)
- Personio (described in detail)
- SAP SuccessFactors (described in detail)
- Visma Raet YouForce (described in detail)
- Workday (described in detail)
- ADP Workforce Now
- AlexisHR
- BCS HR
- Bizneo HR
- BuddeeHR
- CatalystOne
- Cezanne HR
- Darwinbox
- Daywize
- Exact HR
- Factorial
- Fluida
- G-P (Globalization Partners)
- Hailey HR
- HoorayHR
- HR2day
- Infor HCM
- Keka
- Lucca
- Namely
- Officient
- Oyster
- Ramco HCM
- Remote
- rexx systems
- Rippling
- Sage HR
- Sage People
- SAP HCM
- SDB
- Simployer
- Sympa
- Talentech
- UKG Pro
- Unit4 HR
- Visma Peple
- Visma Raet Beaufort
- Visma YouServe
- Yoobi
- Zoho People
How KoppelHet connects to HaloITSM
HaloITSM REST API for tickets, assets, users, knowledge and configuration. The API is the main route for integrating with Halo.
Authentication: OAuth 2.0 client credentials; API-applicatie aanmaken onder Configuration > Integrations > HaloITSM API
Objects we connect
- Users and sites
- Tickets for onboarding and offboarding
- Assets
What a HaloITSM integration does
AFAS Profit, HiBob, Personio to HaloITSM
Users from HR in Halo
New employees from AFAS, HiBob or Personio become HaloITSM users, with site, department and manager.
AFAS Profit → HaloITSM integrationHiBob → HaloITSM integrationPersonio → HaloITSM integrationHR to ITSM
AFAS Profit, Nmbrs to HaloITSM
Onboarding ticket before the start date
A hire creates a ticket of the onboarding ticket type through POST /api/Tickets, in the new user's name, with the start date from the HR system and the team that arranges laptop and access.
AFAS Profit → HaloITSM integrationNmbrs → HaloITSM integrationHR to ITSM
HiBob, Visma Raet YouForce to HaloITSM
Offboarding and assets back
An end date in HR creates an offboarding ticket, with the assets assigned to the employee.
HiBob → HaloITSM integrationVisma Raet YouForce → HaloITSM integrationHR to ITSM
What to watch for
- Give the API application only the permissions the integration needs, for example writing users and creating tickets.
In your IT landscape
- Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
- Only the fields in the design you approve are transferred. The platform keeps no register of its own.
- Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
- ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.