ITSM and service desk
Ivanti integrations
Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is service management software for IT and other departments, with onboarding and offboarding processes.
Ivanti integrations
AFAS Profit → Ivanti
AFAS to Ivanti integration: employees from AFAS Profit as employees in Ivanti Neurons for ITSM, with service requests for joiners and leavers
Nmbrs → Ivanti
Nmbrs to Ivanti integration: employees per company as employees in Ivanti Neurons for ITSM, with service requests for joiners and leavers
Workday → Ivanti
Workday to Ivanti Neurons for ITSM integration: workers as employees and service requests on hire and termination
Visma Raet YouForce → Ivanti
YouForce to Ivanti integration: employees with department and manager from Visma Raet YouForce, and service requests per employment
HiBob → Ivanti
HiBob to Ivanti Neurons for ITSM integration: employees from Bob and service requests for joiners and leavers
Personio → Ivanti
Personio to Ivanti Neurons for ITSM integration: employees from Personio and service requests for joiners and leavers
Systems you can connect Ivanti with
- HR to ITSM
- AFAS Profit (described in detail)
- BambooHR (described in detail)
- Dayforce (described in detail)
- Deel (described in detail)
- HiBob (described in detail)
- Loket (described in detail)
- Nmbrs (described in detail)
- Oracle HCM Cloud (described in detail)
- Personio (described in detail)
- SAP SuccessFactors (described in detail)
- Visma Raet YouForce (described in detail)
- Workday (described in detail)
- ADP Workforce Now
- AlexisHR
- BCS HR
- Bizneo HR
- BuddeeHR
- CatalystOne
- Cezanne HR
- Darwinbox
- Daywize
- Exact HR
- Factorial
- Fluida
- G-P (Globalization Partners)
- Hailey HR
- HoorayHR
- HR2day
- Infor HCM
- Keka
- Lucca
- Namely
- Officient
- Oyster
- Ramco HCM
- Remote
- rexx systems
- Rippling
- Sage HR
- Sage People
- SAP HCM
- SDB
- Simployer
- Sympa
- Talentech
- UKG Pro
- Unit4 HR
- Visma Peple
- Visma Raet Beaufort
- Visma YouServe
- Yoobi
- Zoho People
How KoppelHet connects to Ivanti
REST APIs (OData v4) to create, read, update and delete standard and custom business objects, including employees.
Authentication: Sessietoken na inloggen via de REST-authenticatie, of een REST API-key
Objects we connect
- Employees
- Departments and locations
- Service requests for onboarding and offboarding, from a published template in the service catalog
What a Ivanti integration does
AFAS Profit, Visma Raet YouForce, Workday to Ivanti
Employees from HR in Ivanti
New employees from AFAS, YouForce or Workday become employees in Ivanti, with department, location and manager.
AFAS Profit → Ivanti integrationVisma Raet YouForce → Ivanti integrationWorkday → Ivanti integrationHR to ITSM
HiBob, Personio to Ivanti
Onboarding request before the start date
A hire in HiBob or Personio creates a service request from the onboarding template through the Service Request API (ServiceRequest/new), in the new employee's name, with the start date as the target date.
HiBob → Ivanti integrationPersonio → Ivanti integrationHR to ITSM
AFAS Profit, Nmbrs to Ivanti
Offboarding after the last day
The end date from AFAS or Nmbrs starts the offboarding process, so IT retrieves equipment and revokes access.
AFAS Profit → Ivanti integrationNmbrs → Ivanti integrationHR to ITSM
What to watch for
- There is no batch endpoint for employees. An initial load of thousands of employees goes record by record; plan it outside office hours.
In your IT landscape
- Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
- Only the fields in the design you approve are transferred. The platform keeps no register of its own.
- Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
- ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.