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ITSM and service desk

Ivanti integrations

Ivanti Neurons for ITSM (formerly Ivanti Service Manager) is service management software for IT and other departments, with onboarding and offboarding processes.

Ivanti integrations

Systems you can connect Ivanti with

52 possible combinations. System not listed? Ask us.

How KoppelHet connects to Ivanti

REST APIs (OData v4) to create, read, update and delete standard and custom business objects, including employees.

Authentication: Sessietoken na inloggen via de REST-authenticatie, of een REST API-key

Objects we connect

  • Employees
  • Departments and locations
  • Service requests for onboarding and offboarding, from a published template in the service catalog

What a Ivanti integration does

What to watch for

  • There is no batch endpoint for employees. An initial load of thousands of employees goes record by record; plan it outside office hours.

In your IT landscape

  • Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
  • Only the fields in the design you approve are transferred. The platform keeps no register of its own.
  • Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
  • ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

Which systems do you want to connect?

Tell us which systems you use and what should happen automatically. Together we define the smallest working solution, with a clear design and a quote before building.