ManageEngine ServiceDesk Plus integrations

ManageEngine ServiceDesk Plus integrations

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AFAS Profit → ManageEngine ServiceDesk Plus

AFAS to ServiceDesk Plus integration: employees from AFAS Profit as users in ManageEngine ServiceDesk Plus, with requests for joiners and leavers

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Nmbrs → ManageEngine ServiceDesk Plus

Nmbrs to ServiceDesk Plus integration: employees per company as users in ManageEngine ServiceDesk Plus, with requests for joiners and leavers

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Workday → ManageEngine ServiceDesk Plus

Workday to ManageEngine ServiceDesk Plus integration: workers as requesters and requests on joining and leaving

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Visma Raet YouForce → ManageEngine ServiceDesk Plus

YouForce to ServiceDesk Plus integration: users from Visma Raet YouForce in ManageEngine ServiceDesk Plus, with requests for joiners, movers and leavers

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HiBob → ManageEngine ServiceDesk Plus

HiBob to ServiceDesk Plus integration: requesters from Bob and requests for joiners and leavers

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Personio → ManageEngine ServiceDesk Plus

Personio to ServiceDesk Plus integration: requesters with manager and requests for joiners and leavers

Systems you can connect ManageEngine ServiceDesk Plus with

How KoppelHet connects to ManageEngine ServiceDesk Plus

REST API v3 with separate resources for requesters and technicians. The cloud and on-premises versions have different base URLs and authentication.

Authentication: Cloud via OAuth 2.0 van Zoho Accounts; on-premise met een technician key

Objects we connect

• Requesters
• Departments and sites
• Requests for onboarding and offboarding

What a ManageEngine ServiceDesk Plus integration does

• AFAS Profit, Visma Raet YouForce, Personio → to ManageEngine ServiceDesk Plus

  Requesters from HR

  New employees from AFAS, YouForce or Personio become requesters in ServiceDesk Plus, with department and site.

  AFAS Profit → ManageEngine ServiceDesk Plus integrationVisma Raet YouForce → ManageEngine ServiceDesk Plus integrationPersonio → ManageEngine ServiceDesk Plus integrationHR to ITSM

• HiBob, Nmbrs → to ManageEngine ServiceDesk Plus

  Onboarding request on hire

  A hire in HiBob or Nmbrs creates a request through POST /api/v3/requests with the new employee as requester, a dedicated template and the group that arranges laptop and access.

  HiBob → ManageEngine ServiceDesk Plus integrationNmbrs → ManageEngine ServiceDesk Plus integrationHR to ITSM

• AFAS Profit, Visma Raet YouForce → to ManageEngine ServiceDesk Plus

  Leaving sets the requester inactive

  After the last working day the integration sets the requester inactive and creates an offboarding request.

  AFAS Profit → ManageEngine ServiceDesk Plus integrationVisma Raet YouForce → ManageEngine ServiceDesk Plus integrationHR to ITSM

What to watch for

• First establish whether the customer uses the cloud or on-premises version. The integration differs in URL, authentication and partly in fields.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM