BMC Helix ITSM integrations

BMC Helix ITSM integrations

→

AFAS Profit → BMC Helix ITSM

AFAS BMC Helix ITSM integration: people in CTM:People and incidents for joiners and leavers

→

Nmbrs → BMC Helix ITSM

Nmbrs BMC Helix ITSM integration: people per company and incidents from payroll

→

Workday → BMC Helix ITSM

Workday to BMC Helix integration: People records from Workday and an incident for every joiner and leaver

→

Visma Raet YouForce → BMC Helix ITSM

YouForce BMC Helix ITSM integration: People data and incidents from the Youforce IAM API

→

HiBob → BMC Helix ITSM

HiBob to BMC Helix ITSM integration: people from Bob and incidents for joiners and leavers

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Personio → BMC Helix ITSM

Personio to BMC Helix ITSM integration: people per legal entity and incidents for joiners and leavers

Systems you can connect BMC Helix ITSM with

How KoppelHet connects to BMC Helix ITSM

BMC Helix ITSM has a platform REST API (including on the CTM:People form) and a simplified REST API for person details, support groups and permissions.

Authentication: Aanroepen namens een BMC Helix ITSM-gebruiker, met tokens (OAuth 2.0 bij de vereenvoudigde API)

Objects we connect

• People (CTM:People)
• Companies, organisations and departments
• Support groups and functional roles
• Incidents through HPD:IncidentInterface_Create for onboarding and offboarding

What a BMC Helix ITSM integration does

• Workday, SAP SuccessFactors, AFAS Profit → to BMC Helix ITSM

  People from HR in Helix

  New employees from Workday, SAP SuccessFactors or AFAS become people in CTM:People, with company, organisation and department.

  Workday → BMC Helix ITSM integrationSAP SuccessFactors → BMC Helix ITSM integrationAFAS Profit → BMC Helix ITSM integrationHR to ITSM

• Workday, Visma Raet YouForce → to BMC Helix ITSM

  Organisation structure first

  New departments from HR are created in Helix first, so people are then linked to the right department.

  Workday → BMC Helix ITSM integrationVisma Raet YouForce → BMC Helix ITSM integrationHR to ITSM

• Workday, SAP SuccessFactors → to BMC Helix ITSM

  Onboarding ticket for the support group

  A hire creates an entry on HPD:IncidentInterface_Create through the platform REST API, with the new employee as customer and the support group that arranges laptop and accounts.

  Workday → BMC Helix ITSM integrationSAP SuccessFactors → BMC Helix ITSM integrationHR to ITSM

• Workday, AFAS Profit → to BMC Helix ITSM

  Leavers set to inactive

  After the last working day the integration sets the person to inactive, so no more tickets come in under that name.

  Workday → BMC Helix ITSM integrationAFAS Profit → BMC Helix ITSM integrationHR to ITSM

What to watch for

• A person in Helix belongs to a company, organisation and department. That structure must exist before the integration creates people.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM