SysAid integrations

SysAid integrations

→

AFAS Profit → SysAid

AFAS SysAid integration: end users, managers and service records for new and departing employees

→

Nmbrs → SysAid

Nmbrs SysAid integration: end users per company and requests for joiners and leavers

→

Workday → SysAid

Workday to SysAid integration: end users from Workday and a request for every new colleague and leaver

→

Visma Raet YouForce → SysAid

YouForce SysAid integration: end users and requests from the Youforce IAM API

→

HiBob → SysAid

HiBob to SysAid integration: end users from Bob and service records for joiners and leavers

→

Personio → SysAid

Personio to SysAid integration: end users per entity and service records for onboarding and offboarding

Systems you can connect SysAid with

How KoppelHet connects to SysAid

SysAid REST API for service records (incidents, requests, problems, changes), users, assets and SLAs. Users are end users or agents.

Authentication: Client credentials voor een applicatietoken van korte duur

Objects we connect

• Users (end users)
• Service records for onboarding and offboarding
• Assets

What a SysAid integration does

• AFAS Profit, HiBob, Personio → to SysAid

  End users from HR

  New employees from AFAS, HiBob or Personio become end users in SysAid, with department and manager.

  AFAS Profit → SysAid integrationHiBob → SysAid integrationPersonio → SysAid integrationHR to ITSM

• Nmbrs, Visma Raet YouForce → to SysAid

  Onboarding request on hire

  A hire in Nmbrs or YouForce creates a service record of type request through the API, in the new employee's name, for laptop and access.

  Nmbrs → SysAid integrationVisma Raet YouForce → SysAid integrationHR to ITSM

• AFAS Profit, HiBob → to SysAid

  Offboarding on leaving

  The end date from HR creates an offboarding request, so IT retrieves assets and disables the user.

  AFAS Profit → SysAid integrationHiBob → SysAid integrationHR to ITSM

What to watch for

• An application token is valid for 24 hours by default. The integration requests a new one before it expires.

In your IT landscape

• Runs as a managed integration on the KoppelHet platform, next to your existing integration layer. No VPN into your network.
• Only the fields in the design you approve are transferred. The platform keeps no register of its own.
• Tested first in the test or acceptance environment where there is one. You choose the go-live moment.
• ISO 27001 certified, hosted in Amsterdam. When the contract ends you receive the configuration and the audit logs.

Implementation, architecture and compliance

Processes with this system

• HR to ITSM